Help desk

I called our companies help desk today for a problem I was having with our new system. It has voice prompts, such as press 1 if you hate this system, press 2 if you really despise it, press 3 ...etc. I pressed the button for my prompt (button 2 for those who are interested). Yeah, the prompts weren't working - the message kept cycling about pressing buttons to get help, yet the help line needed help. I wonder if those folks in MI were thinking that it was just a quite day at the office.