Saturday, October 21, 2006

Newer is better, right?!?

At my work this past week, we installed new computer systems that are supposed to "streamline processes" and prevent errors. The company thought ahead and sent out training manuals months in advance. Well, it was supposed to be months in advance, but in order to do any of the exercises, we needed the system installed on our computers; and instead of installing it on our old computers we had to have new computers sent to us, which of course, we delayed two weeks. So instead of months we had 2 1/2 weeks to train. No problem, that is plenty of time. Only, the manuals were set to version 2.2 and our computer systems had version 1.2, so none of the information meshed. We had the update shipped to us, only we weren't allowed to use it until "go live" day, which defeats the purpose doesn't it?

Go live day came and of course so did many snafus. I found that the updated training version didn't mesh either, that whenever you called for support you were told to use the "F1" help button, that the F1 help button might as well go into the trash since it just lists what is in the training manual, that if you explained to the help desk that F1 help did not help, they tell you to log your call and they research it since it is a new problem they had not faced before (this seemed to be their answer for any problem we had) or they simply did not answer the phone and didn't return messages. I am not enjoying work right now. In fact, my responses to the new system have become quite comical and often co-workers hear me laughing outloud at the absurdity of trying to use a system that is not user -friendly at all. If I can't laugh about it, I'll cry.


kilgorsky said...

It's the best recation possible. The people who are not able to laugh the problems in the face lose.

Envoy-ette said...

Change...I'm not so fond of.